22Bet Privacy Policy

When you create and use a 22Bet account, the company may collect:

• Basic identity and contact details, such as your name, date of birth, email address, phone number, and home address.
• Account details, such as your username, password, language choices, and marketing preferences.
• Payment and transaction data, including your chosen payment methods, deposit and withdrawal history, currency, and the limits you set.
• Betting and gaming records, such as bets placed, results, stakes, wins and losses, and bonuses activated.
• Customer support information, including emails, live chats, and the documents that you upload for verification.

22Bet also records technical and usage information when you browse or play. For example: your IP address, approximate location, device and browser type, pages visited, and error logs.

22Bet mainly uses your data to provide a safe and legal betting service.

Typical reasons for processing your information include:

• Creating and operating your player account and confirming your identity — where required.
• Processing payments, bets, winnings, refunds, and bonuses.
• Monitoring activity to prevent fraud, abuse, or money laundering.
• Improving the layout, speed, and features of the site, app, and games.
• Answering questions and resolving issues through customer support.

The brand also sends essential service messages, such as account alerts, security notices, or changes to terms. If you choose to receive marketing, 22Bet may contact you with promotions and news. However, you can change these preferences at any time.

By opening an account, depositing money, or placing bets, you allow 22Bet to process your data, so it can deliver the service that you requested.

The company also processes information because it must:

• Fulfil its agreement with you by running your account and handling transactions.
• Respect legal and regulatory duties, including anti–money laundering checks, responsible gambling rules, and record keeping.
• Protect its own legitimate interests, such as securing the platform and preventing fraud, while still respecting your privacy.

Because 22Bet works with international companies and technical partners, your information may be stored or processed outside Ghana. When this happens, the brand aims to apply appropriate security measures and requires partners to keep your data safe and to use it only for authorised purposes.

22Bet uses cookies and similar technologies to make the website and app work better. Cookies are small files placed on your device that help the platform remember your login, language, preferences, and bet slip, among other things.

You can manage cookies in your browser or device settings by blocking some or deleting them.

22Bet does not sell your personal data as a separate product. However, it may share some information with trusted parties when this is necessary, legally required, or clearly allowed by the policy.

These can include:

• Payment providers and banks that process deposits and withdrawals.
• Technology and hosting companies that operate servers, security tools, or analytics.
• Professional advisers, such as auditors, compliance specialists, or lawyers.
• Marketing partners: Where you have agreed to receive promotional messages.
• Regulators, law enforcement, or dispute resolution bodies: When required by law or to settle a complaint.

Your data may also be shared with relevant organisations when investigating suspected fraud, chargebacks, money laundering, cheating, or other unlawful activities.

As a 22Bet user, you have several privacy rights.

Depending on the local law and your situation, you may:

• Ask for access to the personal information that the brand holds about you.
• Request corrections, if any details are inaccurate or incomplete.
• Change your marketing preferences or opt out of certain communications.
• Submit a complaint if you feel that your privacy has not been respected.

Many of these options can be managed directly in your account settings. For other requests, you can contact customer support and explain what you would like them to do with your data. In some cases, 22Bet may need to keep certain records for legal or regulatory reasons, even if you request deletion.

22Bet keeps your personal information only for as long as it is reasonably needed for the purposes described in its policies and as long as local laws require. In practice, this can mean that the data linked to your account is stored for several years after your last activity or after you close the account, so that the brand can meet its legal duties.

To protect your data, 22Bet uses security measures, such as encrypted connections, access controls, and monitoring tools. No online system can promise perfect security, but the brand aims to reduce risks and react quickly if a problem is detected.

If you have questions about how your information is collected or used, or if you want to exercise any of your privacy rights, you can contact the 22Bet support team through the channels listed on the website or app.

22Bet may update this privacy policy from time to time. For example, when the laws change or when new features are added. The most recent version will always be available on the official site.

By continuing to use the service, you agree to follow the current version of this privacy policy.